FAQ

Product Care
– For all the questions related to product care and maintenance, please see our Care Advice page.

Product Quality
– Q: Why can we bend NOUSAKU’s tin items?
– Q: Does pure tin item break if we bend?
– Q: Does pure tin have toxic effects?
– Q: What is the benefits using a Tin cup to drink alcohol?
– Q: Does pure tin corrode, or tarnish?
– Q: What is the white mark on the surface of tin items?
– Q: Does Brass corrode?
– Q: What are the small marks on the surface of brass items?
– Q: Are all the sounds of wind bells the same?
– Q: How do I use moss container without moss?

Product repair
– For all the questions regarding repair, please contact us directly; sales[AT]nousaku.co.jp

Others
– Q: Do you offer a foundry tour?
– Q: Where can I buy NOUSAKU items outside Japan?


Product Quality

Q: Why can we bend NOUSAKU’s tin items?
– Because it is made of 100% pure tin which has high malleability and is easily bent or stretched by hand.

Q: Does pure tin item break if we bend?
– When you repeatedly bend on the same point, it will eventually tear apart due to the metal fatigue. In addition, please be advised that the item will not perfectly return to its original shape once stretched.

Q: Does pure tin have toxic effects?
– As it is not alloyed, pure tin is hygienic and NOUSAKU’s tin wares clear the Japanese Food Sanitation Act. Moreover, we have been developing medical devices, taking advantage of the high antibacterial property of pure tin.

Q: What is the benefits using a Tin cup to drink alcohol?
– It has been said that tin enhances the flavor of Sake since the old days in Japan. Tin cup makes young red wine richer and mellower, beer head much creamier by the rough surface from the mold.

Q: Does pure tin corrode, or tarnish?
– Pure tin is resistant to corrosion and does not easily tarnish like silver. Same as any other materials, such as porcelain, wood, cloth, tin wares will change its tone and texture as used.

Q: What is the white mark on the surface of tin items?
– It is one of the casting characteristics and occurred by the change of the temperature during the process.

Q: Does Brass corrode?
– Brass is resistant to corrosion when treated properly and you can enjoy the great patina as time passes.

Q: What are the small marks on the surface of brass items?
– It is one of the casting characteristics called pinhole, and occurred when it cooled and solidified.

Q: Are all the sounds of wind bells the same?
– Every wind bell has different sound even in the same design and that adds the personal touch of a hand-made item. The sound is slightly different one by one according to the shape and the thickness.

Q: How do I use moss container without moss?
– It can be used as a small container to put anything such as keys, accessories, paper clips, etc.

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Others

Q: Do you offer a foundry tour?
– We are open to visitors from one person to group tour. NOUSAKU foundry tour is totally free of charge and offered both in English and Japanese. The tour is available from Monday to Friday from 9:00am until 4:00pm, except on public holidays in Japan. For any questions or reservations, please contact us directly; sales[AT]nousaku.co.jp

Q: Where can I buy NOUSAKU items outside Japan?
– Please see our Overseas Retail Network page to find a shop nearby.

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